King's Lynn and West Norfolk Borough Council has expanded their Covid-19 support service to help more residents to isolate when they have been in touch with the virus.
Previously only those who had tested positive for the virus would be contacted with offers of support. Now the service will expand welfare checks and support to include some of those people who have been asked to isolate by NHS Test and Trace because they are contacts of positive Covid cases.
Anyone identified by NHS Test and Trace as a contact will either receive a phone call or be visited by the new service with a wellbeing check and an offer of practical support, including access and signposting to hardship funds, food and help to get prescriptions and shopping.
Teams will also be checking that those identified as being a contact of a positive Covid case know how to access testing if they develop symptoms and that they understand the current lockdown rules.
The service in the King’s Lynn and West Norfolk area runs seven days a week, and Norfolk’s other district, borough and city councils are currently working to establish the scope and working practice of their services.
This expansion builds upon a number of other initiatives already being run including comprehensive support packages for those who have tested positive for Covid-19, new targeted rapid testing in communities, and local contact tracing support for NHS Test and Trace.
Isolation is when you do not leave your home because you have or might have Covid-19. It means:
- do not go to work, school or public places – work from home if you can
- do not go on public transport or use taxis
- do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
- do not have visitors in your home, including friends and family – except for people providing essential care
- do not go out to exercise – exercise at home or in your garden, if you have one
If you have symptoms or have tested positive for coronavirus, you’ll usually need to isolate for at least 10 days.
You’ll usually need to isolate for 10 days if:
- you’ve been told to isolate by NHS Test and Trace
- someone you live with has symptoms or tests positive
- someone in your support bubble has symptoms or tested positive